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Guides on AI and software

Notes on AI, automation and software development for businesses, drawn from client projects and the products we run ourselves.

Automation14 min read

Human-in-the-Loop Automation: Speed and Control at Once

At 7:40 in the morning a message lands on the purchasing manager's phone: "Payment of $4,850 to supplier Aksoy Metal is ready. PO 4471, delivery note matched, invoice total equals order total. Approve?" Two buttons sit underneath: Approve, Reject. He taps Approve before he has picked up his coffe...

Industry Guides13 min read

Optical Practice Management Software: Tracking vs Recall

In most optical software, "prescription tracking" means insurer filing, not customer recall. The arithmetic of renewal reminders, the health-data rules, and where AI actually helps.

Automation13 min read

Automate CRM Data Entry: From Call Recording to CRM Record

Sales reps don't enter CRM data, and when they do it's half a line. A four-step flow that turns phone calls, video meetings, voice memos and WhatsApp threads into CRM records with AI: costs, tool choice, consent rules and a real scenario.

AI for Business12 min read

AI Vendor Contract Checklist: 8 Clauses to Fix Before You Sign

Eight clauses for any AI vendor agreement: training ban, retention and location, IP, sub-processors, an accuracy SLA, liability carve-outs, exit plan and a pricing ceiling. With a cross-border transfer spotlight.

Deep Dives12 min read

What Are Embeddings? How AI Turns Text into Numbers

Embeddings represent the meaning of text as numbers. Model choice, the dimensions decision, non-English performance and the real cost of a 10,000-page archive, explained for whoever approves the purchase.

Automation12 min read

AI Email Triage: What It Costs and Where It Fails

The real cost of AI email triage for a shared inbox, honest accuracy numbers, how to design the human approval step, and the prompt injection risk nobody mentions.